Terms of service

Welcome to Chaapaa. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By using our website or placing an order with Chaapaa, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

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1. About Chaapaa

Chaapaa is a clothing and lifestyle brand offering apparel and related products through our online platform.

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2. Eligibility

By using our website, you confirm that:

* You are at least 18 years old, or
* You are using the website under the supervision of a parent or legal guardian

You agree to provide accurate and complete information when placing orders or creating an account.

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3. Products & Pricing

We strive to ensure all product details, descriptions, and prices are accurate. However:

* Prices may change without prior notice
* Product availability may vary
* Minor color or print variations may occur due to screen settings and production processes

Chaapaa reserves the right to:

* Modify or discontinue products
* Correct pricing errors
* Refuse or cancel orders at its discretion

If an order is canceled after payment, the amount will be refunded to the original payment method.

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4. Orders & Payments

By placing an order, you agree that:

* All information provided is accurate
* Payments are authorized and lawful
* You will not use fraudulent payment methods

We accept payments through secure third-party payment gateways. Chaapaa does not store your card or banking details.

Orders are confirmed only after successful payment verification.

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5. Shipping & Delivery

Shipping timelines are estimates and may vary due to:

* Courier delays
* Weather conditions
* Public holidays
* Operational disruptions

Chaapaa is not responsible for delays caused by third-party logistics providers.

Customers are responsible for providing accurate shipping details. Additional charges may apply for re-shipping returned orders.

Please refer to our Shipping Policy for detailed information.

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6. Returns, Exchanges & Refunds

We accept returns or replacements only for:

* Damaged products
* Incorrect items received
* Manufacturing defects

To request a return or exchange:

* Contact us within 36 hours of delivery
* Provide order details and supporting photos/videos

Products must be unused, unwashed, and returned in original packaging.

Refund timelines may vary depending on the payment provider.

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7. Intellectual Property

All content on the Chaapaa website, including:

* Logos
* Designs
* Artwork
* Images
* Text
* Product graphics

is the intellectual property of Chaapaa and protected under applicable laws.

You may not copy, reproduce, distribute, or commercially use any content without written permission.

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8. Prohibited Activities

You agree not to:

* Use the website for unlawful purposes
* Interfere with website security or operations
* Upload harmful or malicious content
* Attempt unauthorized access to systems or customer data
* Resell or misuse Chaapaa products in a misleading manner

Violation of these Terms may result in restricted access or legal action.

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9. Third-Party Services

Our services may involve third-party providers such as:

* Payment gateways
* Courier services
* Marketing platforms

Chaapaa is not responsible for issues arising from third-party services, websites, or platforms.

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10. Limitation of Liability

To the fullest extent permitted by law, Chaapaa shall not be liable for:

* Indirect or incidental damages
* Loss of profits or data
* Delayed shipments
* Technical interruptions
* Product misuse by customers

Our maximum liability shall not exceed the amount paid for the product purchased.

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11. Privacy

Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described therein.

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12. Termination

Chaapaa reserves the right to suspend or terminate access to our website or services if users violate these Terms or engage in unlawful activities.

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13. Changes to Terms

Chaapaa may update these Terms of Service at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised Terms.