Shipping policy
Shipping Policy — Chaapaa
At Chaapaa, we work hard to deliver your orders quickly, safely, and reliably. Please read our shipping policy carefully before placing your order.
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Order Processing
* All orders are processed within 3-5 business days after payment confirmation.
* Orders are not processed or shipped on Sundays or public holidays.
Once your order is shipped, you will receive a confirmation message/email with tracking details.
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Shipping Within India
Estimated Delivery Time: 7–10 business days
Delivery timelines may vary during peak seasons, sales, or unforeseen courier delays.
Shipping Charges
* Standard shipping charges apply to all orders
* Shipping charges will be displayed at checkout
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Cash on Delivery (COD)
* Currently we are not accepting Cash on Delivery
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Order Tracking
Once your order has been dispatched, tracking details will be shared via:
* Email
* SMS
You can track your shipment using the tracking link provided.
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International Shipping
Currently, Chaapaa ships only within India.
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Delayed or Failed Deliveries
Delivery delays may occur due to:
* Weather conditions
* Courier service disruptions
* Incorrect shipping information
* Natural calamities or strikes
If a delivery fails because of an incorrect address or customer unavailability, re-shipping charges may apply.
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Return to Origin (RTO)
Orders returned due to:
* Incorrect address
* Repeated failed delivery attempts
* Refusal to accept delivery
may be marked as Return to Origin (RTO).
For prepaid RTO orders, customers may need to pay re-shipping charges for re-dispatch.
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Damaged or Missing Items
If you receive:
* A damaged product
* A wrong item
* Missing products
please contact us within 36 hours of delivery with:
* Order ID
* Unboxing photos/videos
* Product images
Our support team will assist you with a replacement or resolution.
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Contact Us
For shipping-related support, contact us at:
Email: support.chaapaa@gmail.com
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Thank you for shopping with Chaapaa ❤️